Earthquake Information for Canadians in Mexico



On September 19, 2017, a 7.1-magnitude earthquake struck 60 km southeast of Mexico City.

If you are in or around the affected areas, monitor local media for the latest developments and follow the instructions of local authorities.

Note that the contact information for Protección Civil authorities is as follows:

Protección Civil – Toll free number for the whole country



At the moment, phone lines in Mexico City are down, Canadian citizens requiring emergency consular assistance can contact the Emergency Watch and Response Centre (EWRC) in Ottawa by calling the following toll free number from anywhere within the country of Mexico, 24 hours a day, 7 days a week:

Emergency Watch and Response Centre in Ottawa:  001-800-514-0129

You may also reach the EWRC directly by dialling +1-613-996-8885 (collect where available) or by email at [email protected]


Best Regards,


Consular Section | Section consulaire | Sección consular
[email protected]
Telephone | Téléphone : (52) 55-5724-7900 ext. 379-3348
Facsimile | Télécopieur : (52) 55-5724-7943
Schiller 529, Col. Polanco, 11560 Mexico D.F.

Embassy of Canada in Mexico | Ambassade du Canada au Mexique | Embajada de Canadá en México
Government of Canada | Gouvernement du Canada | Gobierno de Canadá | |